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Restaurant industry trends that will dominate 2023

Michał Kowalkowski
In today’s challenging hospitality industry, operators must meet customer expectations and stay up-to-date on rapidly changing trends. To stand out from competitors and ensure a seamless experience anywhere customers maybe when they are ready to order, restaurants need an innovative approach using current technology solutions available.

By taking advantage of tech advances that improve resource efficiency for their food service companies, owners have access to key features such as flexibility, and adaptability – all necessary components in creating extraordinary customer experiences while simultaneously reaching maximum profitability goals. Let’s see which technologies will be on the menu next year:

1. Automation, AI, and delivery drones

Automation is becoming increasingly important in the F&B industry, especially due to its potential for helping restaurants cut costs and manage staff shortages. Technologies such as robotics, AI, and drones are offering a range of solutions from improving efficiency by automating tasks or eliminating steps taken during service to cheaper deliveries via drone technology. Already widely used smart kitchen technologies make it easy for operators to get on board with these new advances too – so don’t be surprised if you start seeing robots rolling around your favorite restaurant soon!

2. Contactless payment and ordering systems

The demand for contactless processes has been growing considerably since the onset of the pandemic. Mobile ordering, payment apps, and QR code menus offer plenty of benefits for food businesses and their customers. They help increase table turnover, optimize the operational flow, and give restaurants access to customer data, helping them build a meaningful connection with guests. On the customer’s side, going contactless ensures more secure payment transactions, increased order accuracy, and an overall improved dining experience.

3. Digital loyalty programs

In these challenging times, restaurant owners are leveraging loyalty programs to increase customers’ spending and keep their regulars coming back. While traditional punch cards may be the preferred choice of some businesses, digital rewards schemes have become more popular as people look for contactless experiences during a time when physical distancing is essential. With such systems in place, diners can register online or through an app with email info or phone number details which will then track purchases; this framework also suggests appropriate incentives tailored specifically to past orders – showing that investing in loyal clients pays off!

4. Online Ordering

This year is expected to be the year where delivery aggregator software reaches its peak, as restaurants and Q-commerce businesses are becoming increasingly reliant on online ordering platforms. Delivery management systems provide direct benefits such as consolidating orders into one streamlined place that links up with a restaurant’s Point of Sale (POS) system, but they can take your operations even further. Modern versions come equipped with features that enable owners to track inventory more effectively and gain deeper insights into customer behavior – allowing them both cost savings and increased profits!

5. Change in food service jobs

The labor shortage has revealed a pressing need for improved working conditions and staff retention in the food service industry. Machines can help address this problem by taking over repeatable tasks, eliminating long work hours, and reducing physical strain on employees during peak times. This is an exciting time as advances in automation are transforming entire industries while offering workers more rewarding roles that meet their needs better than ever before!


Restaurants have a unique opportunity to take advantage of the latest advancements in technology to stay agile and profitable. Contactless payment systems, loyalty programs, delivery partnerships, and automation can help move businesses from survival mode into success by catering directly to consumer needs. Automation platforms are especially helpful as they streamline daily operations while virtual marketplaces build brand visibility – reasons why all restaurateurs should invest in these solutions today!

Michał Kowalkowski

I have been passionate about computers ever since I was a child. I started programming and making my first webpages while still in middle-school. Soon after high-school, I moved to Shanghai, China. After some time working as a web developer I founded my first startup company. A few years ago, I came back to my home country and reconnected with Luke, my high school friend. The idea for a new company was born – No Spoilers.